onlyfy one instabil / onlyfy one unstable

Incident Report for onlyfy one

Postmortem

Dear onlyfy user,

on Tuesday, June 13, 2023, our services experienced a temporary interruption due to an unexpected SSL certificate expiration. This was caused by a misconfiguration in our DNS resolution system, which led to an incorrect SSL challenge being issued by our cert-manager.

Upon detection, our engineering teams immediately initiated our incident response protocol. We corrected the DNS configuration, issued a new SSL challenge, and successfully renewed the SSL certificate. This swift action allowed us to restore normal service within 151 minutes.

We deeply regret any inconvenience this incident may have caused. Please be assured that we are taking this matter seriously. We are currently reviewing our DNS configuration and SSL certificate renewal procedures to prevent such incidents in the future. We are also enhancing our monitoring systems to detect similar issues more quickly.

We appreciate your understanding and patience during this incident. If you have any questions or concerns, please do not hesitate to contact our customer support team.

Thank you for your continued trust in our services.

Best Regards,

Carles Loriente
Technical Director
onlyfy

Posted Jun 13, 2023 - 18:14 CEST

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 11:35 CEST

Monitoring

Wir haben einen Fix eingespielt und onlyfy one ist wieder verfügbar. Wir überwachen das System weiterhin.

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A fix has been implemented and onlyfy one is available again. We are still monitoring the results.

Posted Jun 13, 2023 - 10:25 CEST

Identified

Wir haben die Ursache für den Ausfall identifiziert und arbeiten derzeit an einer Lösung.

Wir informieren Sie, sobald weitere Informationen vorliegen.

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We have identified the cause of the downtime and are currently working on a solution.

We will inform you as soon as more information is available.

Posted Jun 13, 2023 - 10:25 CEST

Investigating

Liebe Nutzer·innen,

aufgrund einer Störung kann es derzeit zu einer eingeschränkten Stabilität kommen. Unsere Spezialist·innen arbeiten bereits an einer Lösung. Wir werden Sie informieren, sobald das Problem behoben ist.

In der Zwischenzeit entschuldigen wir uns für die entstandenen Unannehmlichkeiten.

Ihr onlyfy one Team

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Dear User,

due to a malfunction, unfortunately onlyfy one has reduced stability and can be very slow or down at the moment. Our specialists are already working on a solution. We will inform you, as soon as the problem is solved.

In the meantime, we apologise for any inconvenience caused.

Your onlyfy one Team

Posted Jun 13, 2023 - 08:32 CEST

This incident affected: onlyfy.io, onlyfy.jobs, and Mail application inbox.